Chiama Prenota

Regulations

Check-in / Check-out

Check-in: 15:00 – 18:00

Check-out: 08:00 – 10:00

Acceptance

To access Il Borgo delle Arti, you must present a valid photo ID for yourself and each member of your family unit at the Reception, for registration purposes as required by law.

Each registered guest will be given a car pass and an identification wristband. This system limits access to unauthorized persons and ensures services are provided exclusively to registered guests.

The wristband is mandatory and must be worn for the entire duration of your stay.

The Management reserves the right, at its sole discretion, not to accept unwanted guests or numbers exceeding the maximum capacity.

Pets are not allowed in the property.

Access is restricted to registered guests; unregistered external visitors are not permitted to enter.

Youth, Minors, and Children

Minors can only access the property if they have a valid ID and are accompanied by legally responsible adults.

Groups of adult youth are requested to maintain appropriate and respectful behavior, compatible with the peace and quiet of other guests, especially during quiet hours. No excesses or vulgar language will be tolerated.

If individual responsibility cannot be determined, measures may be applied to the entire group.

Parents are responsible for the behavior of their children, who must always be accompanied to the restrooms and supervised in the pool and playground areas.

Guests are responsible for any damage caused by minors to third parties or to the facilities.

Suites and Parking

The assignment of the Suites is the responsibility of the Management. For organizational reasons, the Management reserves the right to change the assigned accommodation number without prior notice, guaranteeing equivalent features.

Moving to other accommodations without authorization is not permitted.

Vehicles must be parked in the dedicated and numbered area indicated upon arrival by the Reception. Only one vehicle is allowed per Suite.

Arrivals, Departures, and Payments

Arrivals: the Suite is available from 15:00 to 18:00. In case of non-arrival (no-show), the deposit will be retained. Early arrival does not entitle you to an early departure.

Departures: the accommodation must be vacated between 08:00 and 10:00 on the day of departure.

Payments: the balance of the stay must be paid the day after arrival. Any changes regarding dates or occupancy must be promptly communicated to the Management.

Early or late arrivals and departures must be agreed upon with the Reception and are subject to availability.

Quiet Hours

Quiet hours are from 13:00 to 14:00 and from 23:00 to 08:00.

At all times, behaviors, activities, or the use of devices that may cause disturbance to other guests must be avoided. During the specified hours, the circulation of vehicles inside the property is prohibited.

Prohibitions

It is forbidden to:

  • modify the ground or structures
  • drive vehicles during quiet hours
  • access the property with pets
  • make modifications to the Suites
  • light fires or use barbecues
  • pour liquids or substances into the ground or manholes
  • use water improperly
  • damage vegetation or equipment
  • use trees or structures as anchoring points
  • throw waste outside the designated bins and separate waste collection

Cleaning, Hygiene, and Decorum

Guests are required to keep their Suite clean and tidy, in compliance with health and hygiene regulations.

Any infectious diseases must be immediately reported to the Management.

Responsibility and Security

Each guest is responsible for their own personal belongings. The Management declines all responsibility for theft, loss, or damage caused by third parties.

Found objects must be handed over to the Management.

The improper use of equipment is under the guest’s responsibility.

Emergency instructions are provided upon arrival.

Swimming Pool – General Rules

Access to the swimming pool implies acceptance of the rules.

  • children under 10 years old must be accompanied by an adult (min. 18 years old)
  • pets are not allowed
  • glass, dangerous, or bulky objects are forbidden
  • picnics and consumption of food by the poolside are forbidden
  • compulsory use of the designated bins for waste
  • the Management is not responsible for lost items
  • it is mandatory to respect the surveillance staff
  • opening hours are displayed on site

Failure to comply with the rules will result in removal from the area.

Obligations:

  • use of slippers and swimming cap
  • mandatory shower and foot bath
  • mandatory swimwear in the changing rooms
  • correct and respectful behavior
  • no smoking

Prohibitions:

  • bringing bulky toys or inflatables into the pool
  • running around the pool
  • diving from the edge
  • playing dangerous games

Access to Conca D’Oro Camping & Lodge

Guests of Borgo delle Arti can access the services of Camping Village Conca d’Oro under the following conditions:

  • the car must be parked outside with the Suite number clearly visible
  • registration at the campsite Reception with the identification wristband is mandatory
  • acceptance of the campsite regulations is required
  • the staff is authorized to enforce the rules and report any violations

Violators may be removed immediately.

Thank you for your cooperation and we wish you a pleasant stay.

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